Service Level Agreement
The agreement you'll be asked to accept when you join MissPoppins, Inc. as an independent coach. Please review it before completing onboarding.
These are the terms you'll be asked to agree to when you join MissPoppins as a coach. Please read them in full. You accept this Agreement during onboarding — this page is provided for your reference and does not by itself create an agreement between you and MissPoppins.
This Service Level Agreement (the "Agreement") becomes effective as of the date the Coach accepts it during onboarding, by and between the coach identified during onboarding (the "Service Provider" or "Coach") and MissPoppins, Inc., a Delaware corporation (the "Company," "MissPoppins," "we," "our," or "us"). The Agreement governs the Coach's independent provision of parenting coaching services through the MissPoppins technology platform (the "Services").
This Agreement incorporates by reference the MissPoppins Terms of Service available at misspoppins.io/terms-of-service (the "TOS") and the MissPoppins Privacy Policy available at misspoppins.io/privacy-policy (the "Privacy Policy"). In the event of any conflict between this Agreement and the TOS, this Agreement controls with respect to the Coach's engagement; the TOS otherwise governs.
- Services
- Platform Subscription
- Coach Obligations
- Independent Contractor Status
- Ownership of Coach Content; Platform Records
- Restrictive Covenants (California-Compliant)
- Off-Platform Circumvention
- Background Checks
- Assignment
- SMS and Email Communications
- Disclaimers; Limitation of Liability; Indemnification
- Dispute Resolution; Arbitration; Class Waiver
- Governing Law and Venue
- Termination
- Miscellaneous
Services
Services include consultations, appointment management, chat support, asynchronous messaging, package creation and sales, and direct client interaction through the MissPoppins platform and the coach-facing dashboard known as Motherboard. The Coach will manage client interactions and payment receipt through the Motherboard dashboard, including via integrations with our payment processor.
The Coach provides services across the parenting life-stage areas MissPoppins supports, which may include but are not limited to: fertility and pregnancy, postpartum and newborn care, lactation, infant and child sleep, child development and behavior, learning and special needs, parent wellness and relationships, family transitions, and other parenting-coaching specialties recognized by MissPoppins from time to time. The specific specialty areas in which the Coach is admitted to practice on the platform are determined during onboarding based on the Coach's credentials and disclosures.
Platform Subscription
How coach subscriptions work. MissPoppins charges Coaches a platform subscription fee for access to the Motherboard dashboard and related tools. Current plan options, prices, billing cadence, free-trial terms, and any promotional offers are disclosed at the point of signup and on the coaches page at misspoppins.io. Those terms govern the Coach's subscription and may be updated by MissPoppins from time to time on prospective notice.
The Coach authorizes MissPoppins to charge the Coach's chosen payment method according to the plan terms and cadence the Coach selects at signup. Subscription terms, including any renewal mechanics and cancellation procedures, are presented to the Coach during checkout and confirmed by email.
Coach Obligations
3.1 Scope of practice; no medical advice
The Coach acknowledges that MissPoppins is a coaching-only platform and not a medical, mental-health, or clinical service provider. The Coach agrees to limit services to coaching, education, guidance, and supportive consultation within the Coach's stated specialty areas. The Coach will not diagnose, treat, cure, mitigate, or prescribe for any physical or mental health condition, will not represent that coaching services are a substitute for medical or clinical care, and will direct Parent Users to qualified licensed professionals when issues fall outside the scope of coaching.
3.2 Credentials and licenses
The Coach represents and warrants that the Coach holds all certifications, licenses, registrations, and qualifications the Coach claims on the Coach's MissPoppins profile, that those credentials are accurate, current, and in good standing, and that the Coach will promptly notify MissPoppins of any material change in credential status (suspension, revocation, expiration, or complaint). The Coach is solely responsible for maintaining any professional licenses required by applicable law in the jurisdictions where the Coach delivers services.
3.3 Liability insurance
The Coach is responsible for determining whether to carry professional liability and general liability insurance appropriate to the Coach's practice and to the laws of the Coach's jurisdiction. Where the Coach holds such insurance, MissPoppins may request reasonable proof of coverage. The Coach's failure to maintain insurance the Coach has represented to MissPoppins as held may, in MissPoppins's reasonable discretion, result in suspension or termination of this Agreement.
3.4 Confidentiality
The Coach agrees that all business, technical, financial, and platform information (including, without limitation, the identity of and information relating to MissPoppins's Members, employees, contractors, prospects, vendors, pricing, product roadmap, internal tools, and unpublished features) developed, learned, or obtained by or on behalf of the Coach in connection with the Services, or received by or for MissPoppins in confidence, constitutes "Confidential Information." The Coach will hold all Confidential Information in strict confidence, will use it solely to perform the Services, and will not disclose it to any third party. The obligations in this Section 3.4 do not apply to information the Coach can document was already lawfully in the Coach's possession without restriction, becomes publicly available through no fault of the Coach, or is independently developed by the Coach without reference to MissPoppins Confidential Information. Upon termination or upon MissPoppins's reasonable request, the Coach will promptly return or destroy all items embodying Confidential Information, except that the Coach may retain personal copies of the Coach's compensation records and this Agreement.
3.5 Service levels
The Coach will respond to Parent User inquiries on the platform within a reasonable time, with a target of within thirty (30) minutes to two (2) hours during the Coach's stated availability windows, and will maintain a high standard of professionalism, accuracy, courtesy, and confidentiality in all client interactions. The Coach will deliver booked Sessions on time and as described in the Coach's published packages and profile. MissPoppins may review Coach performance and Service Levels on a periodic basis, typically every six (6) to twelve (12) months.
3.6 Compliance with TOS and Code of Conduct
The Coach agrees to comply with the TOS, the MissPoppins Coach Code of Conduct (provided during onboarding and as updated from time to time), and all applicable federal, state, and local laws and regulations, including those governing consumer protection, advertising, anti-discrimination, anti-harassment, and child safety.
3.7 Mandatory reporting
The Coach agrees to report known or reasonably suspected child abuse or neglect to the appropriate state or local child-welfare or law-enforcement agency, consistent with the federal Child Abuse Prevention and Treatment Act (CAPTA), 42 U.S.C. §5106g, and applicable state law (including California Penal Code §§11164 to 11174.3 and equivalents), regardless of whether the Coach is a statutory mandated reporter, and to notify MissPoppins Trust and Safety. Nothing in this Agreement or in any confidentiality obligation prevents such reports.
Independent Contractor Status
The Coach is an independent contractor of MissPoppins, not an employee, agent, partner, joint venturer, franchisee, or representative. The Coach is solely responsible for: determining the manner, method, schedule, and content of all coaching services delivered to Members; all federal, state, and local taxes on amounts received (including self-employment tax, income tax, and any sales or use tax where applicable); withholdings, workers' compensation, disability insurance, Social Security, unemployment compensation coverage, and obligations under the Fair Labor Standards Act and the California Labor Code (including AB 5); providing the Coach's own equipment, software (other than the Motherboard dashboard), and workspace; and all other business expenses.
The Coach is not entitled to participate in any MissPoppins employee benefit plan, fringe benefit program, group insurance arrangement, retirement plan, or similar program. MissPoppins will issue Form 1099-K, Form 1099-NEC, or other applicable tax forms for amounts processed through the platform, as required by law.
The Coach is free to provide coaching or other services to other clients and platforms, to accept or decline any individual engagement on MissPoppins, to set the Coach's own rates within the platform's permitted ranges, and to set the Coach's own hours and availability. Nothing in this Agreement creates an employer-employee relationship.
Ownership of Coach Content; Platform Records
5.1 Coach retains ownership of Coach Content
The Coach retains all right, title, and interest in the Coach's own coaching materials, methods, frameworks, written content, audio, video, course materials, intellectual property, and other content the Coach creates outside the platform or independently of MissPoppins's resources (collectively, "Coach Content"). This Agreement is not a work-for-hire arrangement, and MissPoppins does not own the Coach's underlying coaching materials, methods, or independently-created content by virtue of the Coach's use of the platform.
5.2 License to MissPoppins for Coach Content uploaded to the platform
By uploading Coach Content to the Services, the Coach grants MissPoppins a worldwide, non-exclusive, royalty-free, sublicensable (to MissPoppins service providers and Sponsors), and transferable license to host, store, reproduce, reformat, encode, distribute, publicly display, publicly perform, transmit, translate, and create derivative works of the Coach Content solely to: (a) operate, provide, maintain, support, and improve the Services; (b) deliver the Coach Content to Parent Users and Sponsors; (c) market and promote MissPoppins, the Coach, and the Coach's services in any medium ("Promotional Use"); and (d) carry out analytics, security, fraud-prevention, and trust-and-safety. The license lasts for as long as the Coach Content is on the Services, plus a reasonable tail for backup and legal-retention purposes. The Promotional Use license for excerpts, clips, and aggregates created before removal is perpetual but limited to those pre-existing materials, and MissPoppins will use commercially reasonable efforts to honor takedown requests on a best-efforts basis for active marketing channels.
5.3 Platform records
Records generated by the Services in the course of operating the platform (including platform-generated Session recordings, chat logs, scheduling data, payment-processing records, analytics, and aggregate usage data) are owned by MissPoppins as platform records. The Coach receives a non-exclusive, royalty-free, perpetual license to access platform-generated Session recordings relating to the Coach's own Sessions for service-quality, training, dispute resolution, and the Coach's professional development, but not for off-platform marketing without MissPoppins's consent.
5.4 Feedback
If the Coach voluntarily provides feedback, suggestions, or ideas about the Services, the Coach grants MissPoppins a non-exclusive, perpetual, irrevocable, royalty-free license to use that feedback to improve the Services, with no obligation of compensation or attribution.
Restrictive Covenants (California-Compliant)
The Coach agrees to hold MissPoppins Confidential Information in strict confidence both during and after this Agreement, to use it solely to perform Coach services, and not to disclose it to any third party. During the term of the Coach's engagement, the Coach will not solicit MissPoppins Members for parenting-coaching services through any channel other than the Services.
During the term of the Coach's engagement, the Coach will not directly or indirectly solicit any employee or contractor of MissPoppins to leave MissPoppins for the purpose of engaging with a directly competing platform.
If any provision of this Section 6 is held to constitute an unlawful restraint under California Business and Professions Code §§16600 to 16607 or any similar law of another state, that provision is void to the minimum extent necessary, and the rest of this Agreement remains in effect.
Off-Platform Circumvention
Although MissPoppins charges 0% commission on session earnings, all bookings, payments, refunds, and direct ongoing service relationships with Members introduced to the Coach through MissPoppins must occur through the Services during the term of this Agreement. Off-platform solicitation, payment, or transaction with a Member introduced through MissPoppins during the term of this Agreement is grounds for suspension and termination. This Section 7 does not survive termination.
Background Checks
The Coach consents to initial and periodic background checks through one or more third-party Consumer Reporting Agencies, conducted under the Fair Credit Reporting Act, 15 U.S.C. §1681 et seq. Standard scope may include identity verification, national criminal database search, sex-offender registry search, county criminal-records searches in jurisdictions associated with the Coach over the prior seven years (subject to applicable law), and credential verification where claimed. The Coach will receive any disclosures and authorizations required by the FCRA and applicable state "ban-the-box" or similar laws before any background check is conducted, and will receive any pre-adverse and adverse action notices required by law if a check leads to a denial or revocation of platform access.
Assignment
This Agreement and the services contemplated under it are personal to the Coach. The Coach may not assign, transfer, delegate, or subcontract any rights or obligations under this Agreement without MissPoppins's prior written consent. MissPoppins may assign this Agreement in connection with a merger, acquisition, sale of assets, corporate reorganization, or to an affiliate, on notice to the Coach.
SMS and Email Communications
By providing the Coach's mobile phone number to MissPoppins and opting in, the Coach consents to receive transactional and operational text messages from MissPoppins about the Coach's account, bookings, payments, security, and platform updates. If the Coach separately consents, MissPoppins may also send marketing text messages. Consent to marketing texts is not a condition of using the Services. Message frequency varies (typically 1 to 8 per month). Message and data rates may apply. To stop marketing messages, reply STOP to any marketing text or email ask@misspoppins.io. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. Email communications are governed by CAN-SPAM and include an unsubscribe mechanism for marketing emails; certain operational and account-related emails cannot be unsubscribed from while the Coach's account remains active.
Disclaimers; Limitation of Liability; Indemnification
11.1 Services provided as-is
11.2 Liability cap
11.3 Coach indemnification
The Coach agrees to indemnify, defend, and hold harmless MissPoppins and its officers, directors, employees, and agents from and against any claim, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (i) the Coach's provision of coaching services to any Member; (ii) the Coach's breach of this Agreement, the TOS, the Coach Code of Conduct, or any applicable law, regulation, or licensing requirement; (iii) any misrepresentation, misconduct, gross negligence, or willful misconduct by the Coach; (iv) Coach Content; (v) the Coach's tax obligations as an independent contractor; or (vi) any claim by a Member, government authority, or third party arising out of services the Coach delivered through or in connection with the Services.
Dispute Resolution; Arbitration; Class Waiver
This Agreement is subject to the dispute-resolution, binding individual-arbitration, class-action waiver, and thirty-day arbitration opt-out provisions set forth in the TOS. By accepting this Agreement, the Coach acknowledges and accepts those provisions.
Governing Law and Venue
This Agreement is governed by the laws of the State of California, without regard to its conflict-of-laws principles. For any matter not subject to arbitration under Section 12, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Clara County, California, and each party waives any objection to that forum. The Coach also consents that the seat of any arbitration is San Francisco, California, or another location mutually agreed in writing.
Termination
14.1 Termination by MissPoppins
MissPoppins may terminate this Agreement (a) immediately upon written notice to the Coach for material breach of this Agreement, the TOS, or the Coach Code of Conduct, including but not limited to misrepresentation of credentials, child-safety violations, harassment, fraud, off-platform circumvention, or activity creating legal or regulatory risk; (b) on at least thirty (30) days' prior written notice for any other reason or no reason; or (c) immediately if continued provision of the Services would, in MissPoppins's reasonable judgment, violate applicable law. MissPoppins may also suspend Coach access pending investigation of a suspected breach.
14.2 Termination by the Coach
The Coach may terminate this Agreement at any time by canceling the Coach's subscription through the Motherboard dashboard and providing at least thirty (30) days' prior written notice to MissPoppins at ask@misspoppins.io. During the notice period, the Coach will complete or transition active client engagements in good faith and will not initiate new Sessions that cannot be completed within the notice period unless agreed with the affected Members.
14.3 Subscription cancellation and refunds
The Coach's cancellation of the platform subscription is governed by the subscription plan terms presented at signup. Charges for completed billing periods are generally non-refundable, except where required by law (including California Business and Professions Code §§17600 to 17606 and similar state auto-renewal and free-trial laws), in cases of duplicate or erroneous charges, or where MissPoppins offers a refund in its discretion. Nothing in this Agreement limits the Coach's statutory cancellation and refund rights.
14.4 Return of materials
Upon termination, the Coach will promptly return or destroy all materials embodying MissPoppins Confidential Information in the Coach's possession or control and will cease all use of MissPoppins Confidential Information, except as the Coach is permitted to retain compensation records and this Agreement.
14.5 Survival
The following Sections survive termination: Section 3.4 (Confidentiality), Section 4 (Independent Contractor Status, as to obligations accrued before termination), Section 5 (Ownership of Coach Content; Platform Records), Section 6 (Restrictive Covenants, as expressly limited in that Section), Section 8 (Background Checks, as to obligations accrued before termination), Section 11 (Disclaimers; Limitation of Liability; Indemnification), Section 12 (Dispute Resolution), Section 13 (Governing Law and Venue), and this Section 14.5.
Miscellaneous
Force majeure excuses non-performance caused by events beyond reasonable control. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. This Agreement, together with the TOS, the Privacy Policy, the Coach Code of Conduct, and any plan terms presented at signup, is the entire agreement between the parties and supersedes any prior agreements, communications, or understandings on the subject matter, including any prior Service Level Agreement between the Coach and MissPoppins. By accepting this Agreement, the Coach consents to receive electronic communications and to electronic execution of agreements under the E-SIGN Act, 15 U.S.C. §§7001 to 7006. Notices to MissPoppins must be sent by email to ask@misspoppins.io. Notices to the Coach may be sent to the email address on the Coach's account.
This page is a reference copy of the MissPoppins Coach Service Level Agreement. You'll be asked to accept these terms during onboarding; this page does not by itself create an agreement. For any questions about these terms, contact ask@misspoppins.io.