Privacy policy
MissPoppins, Inc. (“MissPoppins,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, website, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services, including visitors who interact with our website, members who sign up to use our Services (“Members”), and coaches and mentors who provide consultations and mentorship through our Services (“Coaches”) (collectively, “Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration and Account Information. When you sign up for an account to become our Member, we ask you for your name, address, phone number, email address, race, title, birth date, sex, gender identification, zip code, and other information such as occupation and personal interests.
Appointment Information. If you choose to book a consultation appointment, we collect information such as your name, email, phone number, zip code, appointment date and time, your main concern, and additional questions that you may have.
Communications. If you contact us directly, we may receive additional information about you that you choose to provide, such as your name, contact information, and birth date. When you communicate with us online, third party vendors receive and store these communications on our behalf. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Services.
Contact Forms. If you complete one of our contact forms, we may collect information such as your name, email address, and the contents of a message or attachments that you choose to provide.
Survey Information. When you participate in our surveys, we request information such as name and email address to follow up with you and to notify contest winners and award prizes.
Payment Information. If you make a payment on our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
Information from Coaches. If choose to apply to be a Coach, we receive your application information such as your name, certification(s), and other contact information necessary for us to conduct reference check, background check, and enter into agreements with you.
Video Conferencing Information. If you choose to participate in our video conferencing services, we collect your audio and video information.
B. Information We Collect When You Use Our Services.
Device Information. We receive information about the device and software you use to access our Services, including IP address (from which we infer your general location), device type, device identifiers, web browser type and version, operating system version, phone carrier and manufacturer, application installations, mobile advertising identifiers, and push notification tokens.
User Content. When you upload and share images and videos with other users, we and our third-party partners receive the content you upload and share.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), the dates and times of your visits, the searches you conduct, purchases you make, your comments, and any content you post.
Prompts and Outputs. Our Services allow you to submit text, audio, images, video, documents, and other materials to the Services (“Prompts”), which generate responses based on your Prompts (“Outputs”). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs.
Messages Between Users. When you communicate with other users through our Services, we and our third-party partners receive the content of the messages you send and receive and information about those messages, such as when it was sent or received.
Information from Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Services using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services. We use third-party analytics and advertising tools (such as Google Analytics, Meta, and LinkedIn Ads) to understand usage and improve services. These may collect data such as IP address, device information, and browsing activity. You can opt-out of cookies through your browser settings, but this may affect functionality.
We retain personal information as long as your account is active, or as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Coaches’ payout-related data may be retained longer in compliance with tax and financial regulations.
C. Information We Receive from Other Sources.
Background Checks. We work with third-party partners to perform reference and background checks on Coaches and receive publicly available information such as criminal history and driving records.
Information from Third-Party Sites. We collect publicly-available information from third-party sites to enable the training of our models and systems.
How We Use the Information We Collect
We use the information we collect:
To provide, maintain, improve, and enhance our Services;
To train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
To personalize your experience on our Services such as by providing tailored content and recommendations;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use for any lawful purposes such as to publish reports;
To send you text messages and push notifications;
To facilitate transactions and payments;
To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
Coaches are independent contractors. Each Coach is responsible for ensuring they are properly licensed or certified in their jurisdiction before providing services. MissPoppins does not verify provincial or state licensure. Coaches may be required to provide government-issued ID, tax information, and banking details to enable payouts via Stripe or other third-party payment platforms.
MissPoppins may store chat messages, session notes, and scheduling details for quality control, dispute resolution, and to improve services. We do not monitor or record live video or audio sessions without your consent. Coaches are solely responsible for the accuracy and legality of any information they share with clients.
How We Disclose the Information We Collect
Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.
AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services that provide backend support for our Services.
Analytics Partners. We use analytics services to collect and process certain analytics data.
Advertising Partners. We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Social Networks and Other Online Services. Our Services allow you to, upon your direction, disclose information to social networking services, such as X, Facebook and Instagram. You understand and agree that the use of your information by any social networking websites will be governed by the privacy policies of these third-party platforms and your settings on that platform. We encourage you to review their privacy policies.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
We use Stripe to process all payments and payouts. Stripe may collect and store personal and financial information, including banking details and government ID, in order to comply with financial regulations (KYC/AML). By using MissPoppins, you also agree to Stripe’s privacy policy.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
MissPoppins is not a healthcare provider and is not HIPAA-compliant. While some Coaches may have health-related backgrounds, services on our platform are offered as coaching, guidance, or wellness support. We do not maintain or transmit protected health information under HIPAA.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at ask@misspoppins.io.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
If you are a resident of Canada, MissPoppins complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Your personal information may be stored or processed outside your province or country, including in the United States. While stored abroad, your information may be subject to the laws of the jurisdiction where it is processed. We take reasonable safeguards to protect your information, but by using our Services, you consent to such transfers.”
For residents of Quebec, Canada, you have specific rights under Law 25, including the right to access, correct, and request deletion of your personal information. You also have the right to know if your data is transferred outside Quebec. MissPoppins designates a privacy officer to respond to such requests (contact information provided below).”
Update Your Information
You can update your account and profile information or close your account through your profile settings.
You may request access to, correction of, or deletion of your personal information. Canadian residents also have the right to withdraw consent, restrict processing, and file complaints with the Office of the Privacy Commissioner of Canada or relevant provincial authority. U.S. residents may have rights under state-specific privacy laws (e.g., CCPA, CPRA) depending on their location.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at ask@misspoppins.io.
Last Updated: 2025